Scale

Voice AI Agents for Retail

AI phone agents handling product queries, stock checks, and orders.

The phone still matters. Despite the rise of digital channels, millions of customers still prefer to call — especially for high-value purchases, urgent enquiries, and complex product questions. But staffing a phone line is expensive, and hold times drive customers to your competitors.

Our Voice AI agents answer calls with natural-sounding speech, understand complex product questions, check real-time inventory, process orders, and route calls to human staff only when necessary. They work 24/7, never call in sick, and scale instantly during peak periods.

Key Capabilities

Phone agents that sound human and act on your data.

Natural Voice

Ultra-realistic speech synthesis with natural pauses, intonation, and conversational flow. Customers often can't tell they're speaking to AI.

Inventory Lookups

Real-time stock checks across all your locations and warehouses. Tell customers exactly what's available, where, and when.

Order Processing

Take orders, process payments, confirm delivery slots, and send order confirmations — all within a single phone call.

Call Routing

Intelligently route complex queries to the right department or person, with full context passed along so customers never repeat themselves.

Who It's For

Retailers and service businesses with high call volumes.

Multi-Location Retailers

Handle store-level enquiries about stock availability, opening hours, and directions without tying up in-store staff.

Home & Garden Specialists

Help customers find the right product, check compatibility, and place orders for items that are difficult to buy online.

Auto Parts & Trade Suppliers

Handle part number lookups, compatibility checks, and bulk order enquiries that trade customers prefer to do by phone.

The Impact

Transform your phone channel from cost centre to profit centre.

60-80%

Of inbound calls resolved without human intervention

Zero

Wait times for customers calling your business

24/7

Phone coverage including evenings, weekends, and holidays

£40k+

Annual savings compared to equivalent staffed phone line

How It Works

From brief to live voice agent in four to six weeks.

01

Discovery

We analyse your call recordings, map common enquiry types, and design the voice agent's conversation flows and personality.

02

Build

We build the voice agent, integrate with your inventory and order management systems, train on your product catalogue, and test extensively.

03

Launch

The voice agent starts taking calls alongside your existing team. We monitor call quality, resolution rates, and customer satisfaction scores.

Ready to get started?

Let's build a voice AI agent that transforms your phone channel.

Get in Touch

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