Privacy Policy
Last updated: March 2026
Who we are
Digital by Default is a London-based AI automation consultancy. Our website is www.digitalbydefault.co.uk. You can contact us at hello@digitalbydefault.co.uk.
What data we collect
When you use our contact form, we collect:
- Your name
- Email address
- Company name (optional)
- The area you're looking to automate
- Any additional information you provide in the message field
We do not use cookies for tracking purposes. We do not use analytics tools that collect personal data.
How we use your data
We use the information you provide exclusively to:
- Respond to your enquiry
- Send you a confirmation email acknowledging receipt
- Follow up with relevant information about our services
We will never sell, rent, or share your personal data with third parties for marketing purposes.
Third-party services
We use the following services to operate our website:
- Vercel — website hosting
- Resend — transactional email delivery (confirmation and notification emails)
- Google Fonts — typography (no personal data collected)
Data retention
We retain contact form submissions for as long as necessary to fulfil the purpose for which it was collected, typically no longer than 24 months. You can request deletion of your data at any time by emailing us.
Your rights (GDPR)
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise any of these rights, contact us at hello@digitalbydefault.co.uk.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision.
Terms of Service
Last updated: March 2026
Overview
By accessing and using the Digital by Default website, you agree to these terms. If you do not agree, please do not use our website.
Services
Digital by Default provides AI automation consulting services. The information on this website is provided for general informational purposes. Specific deliverables, timelines, and costs are agreed upon separately in individual client engagements.
Intellectual property
All content on this website — including text, design, graphics, and code — is the property of Digital by Default and is protected by copyright law. You may not reproduce, distribute, or create derivative works without our written permission.
Limitation of liability
The information on this website is provided "as is" without warranty. Digital by Default is not liable for any damages arising from the use of this website or reliance on its content. ROI estimates and performance metrics referenced on this site are illustrative and may vary based on individual circumstances.
Consulting sessions
Paid consulting sessions are subject to the following terms:
- Sessions are 60 minutes in duration
- Payment is due before the session takes place
- If you proceed to an implementation engagement, the consulting fee will be deducted from project costs
- Cancellations with less than 24 hours' notice may not be refunded
Governing law
These terms are governed by the laws of England and Wales.
Contact
For questions about these terms, contact us at hello@digitalbydefault.co.uk.